Dec 27, 2017

Cancellation and Refund

4 Cancellation and Refund
We would be sorry if you have to cancel your booking or part of your booking, however we understand that the majority do so out of necessity. If you must cancel your trip, please submit your cancellation in written form by email or fax with your signature. Cancellation refunds will be calculated as of the date we receive your written cancellation.
Upon our getting it, you should expect to receive a Cancellation Letter from within 24 hours. If you do not, then please contact us to ensure your letter has been received.
The cancellation charge depends on when we receive your cancellation notice or letter or how you would like us to deal with your payment providing that we have received your full payment for the tours.
Period of written notice of cancellation Cancellation charge per person

More than 30 days 10% of the full payment
30-15 days 20% of the full payment (as non-refundable deposit)
14-7 days 30% of the full payment
6-2 days 50% of the full payment
Less than 48 hours no show or after arrival 100% of the full payment.

To be noted that there will be NO Cancellation Fee even if written cancellation notice is received within 30 days after we have received your full payment on condition that we keep and transfer the full payment to cover the cost of your future booking with for Turkey tours within 18 months. If your future booking in our updated costs would cause a reduction against your full payment, we will not make any refunds. If the future book exceeds the original cost, we reserve the right to update the new price and charge the extra payment.

Very Important Notice:

1- After the trip of your holidays or tours or traveling have commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.

2- For individual hotel reservation, booking could only be confirmed upon the receiving of the payment to account number. There will be no refund for any change & cancellation prior to 48 hours before check-in.
We aim to provide your tours as booked, yet we reserve the right to cancel your reservation if we have reasons to believe that your payment condition, health conditions may affect the tour arrangements. We will remind you automatically and continuously about the payment status for the reserved tours by e-mails. We are not responsible for any inconvenience or loss caused by such kind of cancellation.

More in this category: « Payment Methods Change Policy »

Contact With Us


Address:Zafer mahallesi Kuzey Sokak. No:21-B Yenibosna
               Bahçelievler  ISTANBUL/TURKEY 
Pos.Code: 34194  
Office Istanbul Phone:+90 522 6097 
Mobile (Urgent Only) : +90 5337731421