10 Complaints and Claims
Complaints
Shall you feel unsatisfied with any service RihaTravel.com has provided, please notify your local tour guide or your travel advisor to avoid the similar problems happening again during your trip. In the event of a complaint or claim for compensation, you need inform us by email, regular mail, or facsimile in writing at latest within 7 days after the end of your tour or holiday or traveling. Relevant receipts and substantiating evidence must be attached to the letter of claim. RihaTravel.com will not be liable for any claims made later than 7 days after the completion of your tour.
Claims
The responsibility of RihaTravel.com and its affiliated companies is strictly limited. RihaTravel.com shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by RihaTravel.com. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither RihaTravel.com nor any representative of RihaTravel.com shall be liable.
Without limitation, RihaTravel.com is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from--but not limited to--acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of RihaTravel.com. Nor is RihaTravel.com responsible for the stolen and lost of your valuable items due to your own negligence.
RihaTravel.com is not responsible for your failure to comply with customs regulations.
RihaTravel.com reserves the right to substitute hotels of similar quality at any time or to make changes in itinerary of similar quality, flights, or cruise ships, or to cancel the tour prior to departure. If RihaTravel.com has cancelled any tour prior to the commencement of the tour, RihaTravel.com is liable for a full refund of the money received by RihaTravel.com. If you purchase an airline ticket separately, ensure that your agent explains the conditions under which the ticket is issued, as RihaTravel.com is not responsible for such airline ticket cancellation fees.
RihaTravel.com reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.
Please understand that not all museums and attractions are open every day of the year. RihaTravel.com reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and there are no refunds for any unused or unavailable excursions.
Many of RihaTravel.com tour packages include activities that require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. RihaTravel.com, its employees and agents cannot be responsible for any action or event that occurs after its employees and agents have exercised their duty and taken the necessary care.