RIHA TRAVEL- TURKBANG TURİZM TEKSTİL
İNŞ. VE GIDA SAN. TİC. LTD. ŞTİ.
Bank Account Information
BANK NAME: ZİRAAT BANKASI
BANK BRANCH : YENİBOSNA/İSTANBUL ŞUBESİ 1112-66878198-5002
ACCOUNT NAME: Turkbang Turizm İnşaat ve Gıda Sanayi Ticaret Limited Şirketi.
IBAN FOR US$ A/C # TR 1300 0100 1112 6687 8198 5002
Bank SWIFT CODES: TCZBTR2AXXX
USD CHIPS CODE : 409993
TURKBANG TURİZM TEKSTİL
İNŞAAT VE GIDA SAN. TİC.LTD.ŞTİ.
YENİBOSNA V.D.: 871 052 5788
Zafer Mah. Kuzey Sok. No:21-B
Bahçelievler-Istanbul
INTRODUCTION
Part of the ethos of our organization is to treat everyone fairly. For you, our customer, this means that we are committed to dealing honestly and openly with you every step of the way, from the moment you book with us, to the time you return home from your trip.
To start with we want to ensure that you fully understand the terms and conditions of your booking. We know that you are often presented with long detailed legal terms and conditions when you purchase items online and many people simply tick the box agreeing to the terms without bothering to read them, but you really do need to read and understand our terms.
We have done our best to make these booking terms easy to understand, and they are very important as they are the basis for your booking with Real Gap Experience. As part of the booking process, you must acknowledge in writing that you agree to them and the trip is sold to you subject to these terms and conditions.
RIHA TRAVEL is owned by Turkbang Tourism Textile Inş. Ve Gıd.San.Ltd.Şti. a Turkish Liability company whose registered office by TURSAB (A-Level Travel Agency) is at Zafer Mahallesi Kuzey Sokak. No:21-B YenibosnaBahçelievler ISTANBUL/TURKEY
In the following booking terms and conditions, "we", "us" and "our" refer to RIHA TRAVEL. "You" and "your" refer to the customer whose name appears on the booking and for whom the trip is being arranged; "trip" includes all the arrangements we put in place for you overseas.
Riha Travel Agency is abbreviated to RT in the terms below.
BOOKINGS AND PAYMENTS
CHANGES TO BOOKINGS
CANCELLATIONS BY YOU
CHANGES OR CANCELLATIONS BY US
If we have to cancel your booking for operational reasons, for example if the minimum number of passengers required on the trip does not materialise, we will make a full refund of monies you have paid us for the programme, or offer you a suitable alternative trip. RT cannot be held liable for any flight refunds or change fees. We will not cancel a trip for minimum numbers reasons within 28 days of departure.
If we have to make a serious change to your trip, and you do not accept the changes, we will refund your monies in full. A serious change could be a change in departure date of longer than 3 days or a change in trip destination or duration. In the event we make a serious change, which you accept, unless the change is necessary because of events beyond our control we will compensate you as follows:
a. Serious change arising less than 15 days before departure: we will pay you EURO 30
b. Serious change arising less than 50 days before departure: we will pay you EURO 15
c. Serious change arising 81 days or less before departure: we will pay you EURO 10
d. Serious change arising more than 81 days before departure: no payment
EVENTS BEYOND OUR CONTROL
OTHER INFORMATION ABOUT YOUR BOOKING
DATA PROTECTION AND PRIVACY POLICY
RGE complies with the General Data Protection Regulations which form part of the Turkey 2021 KVKK Data Protection Act.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information that you provide. We take responsibility for ensuring that proper security measures are in place to protect your information.
We must pass your information on to the relevant suppliers of your travel arrangements such as airlines, hotels, and transport companies. The information may also be provided to public authorities such as customs/immigration if required by them or as required by law.
Controls on data protection may not be as stringent outside Europe as the legal requirement in the Turkey, or your country of residence. We will only pass information to any person responsible for part of your travel arrangements. Where you provide us with personal details, you consent to this information being passed on to such organizations, or companies responsible for your travel arrangements. If we cannot pass on this information, we cannot provide your travel arrangements.
RT complies with relevant data protection requirements and has in place an effective policy for protecting your privacy. The policy is available for you to see. The main points are:
To request what information we hold about you, or to request your data be deleted at any time, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and our Data Protection Officer will deal with your request.
Our website pages use HTTPS security encryption.
The RT website uses cookies for the purpose of collecting data. Please see our Cookies page for further information.
FLIGHTS
PASSPORT AND VISAS
It is your responsibility to ensure that your passport is up to date and not about to expire. You should have at least 6 months left on the passport past the date you plan to return to the TR or your home country, as some countries require this. We will offer you advice about whether or not you need a visa to enter any country on your trip, but we are not responsible for obtaining visas for you. We will provide you with the contact name and numbers of the consulate or embassy of the country for which you are required to obtain a visa and it is your responsibility to ensure that you receive a visa in your passport prior to travel. We cannot be held liable if the advice we have given you is superceded by very recent visa changes instituted by a country's embassy. You may choose to use a visa service to obtain visas for you at your own cost. We strongly advise you to regularly check with the relevant embassy to ensure that recent changes have not occurred. It is your responsibility to ensure that any visa granted to you does not expire while you are in that country, or even before you arrive if you are booking many months before travel. No matter where you are headed to, you must ensure that you have the correct entry documentation. Some countries require a yellow fever certificate or other inoculation. Your RT trip advisor can help you with advice about this, but we cannot be held responsible for any omissions or changes that occur. We advise you to review the websites for the embassy or consulate of each country you plan to visit for the latest regulations. If you are travelling to or via the USA or Canada, there are special electronic travel requirements for all non citizens.
Due to the covid 19 pandemic, some countries have added further entry requirements for international travellers, including (but not limited to) proof of negative PCR corona virus test, proof of full covid vaccination and/or quarantine periods upon arrival. You must ensure you comply with all requirements and have all relevant documentation to show airline and immigration officials in order to gain entry. These regulations are subject to regular amendments as the pandemic changes over time and it is your responsibility to keep yourself updated with any new requirements. We recommend you continually check the relevant TMOC and embassy websites as Riha Travel cannot be held responsible if you are unable to travel to your destination due you not adhering to the latest entry requirements.
HEALTH & SAFETY
We are not medically trained and your Riha travel advisor cannot issue advice about whether a trip should be booked or not due to medical issues. You are advised to see your GP before you travel and seek their advice about inoculations and medicines you might need.
We do issue you with a checklist for what you should be prepared to pack and take with you, but these are guidelines only and we cannot be held responsible for any errors or omissions.
If you suffer from a pre-existing medical condition (including any mental health issues) that may affect your ability to participate fully in the trip as described in our brochure and on the website, you must advise us at the time of booking your trip so that we can pass this information on to the trip coordinator overseas.
We may ask for a medical form to be completed by your doctor if you have any medical conditions before we can confirm your place on the programme. As such you should not book any flights or make any other travel arrangements until you have returned your medical form to Riha Travel and your place has been approved by the local team.
Riha Travel must receive the completed medical form back which confirms that you are fit to travel on your programme within 3 weeks of the form being sent or 14 weeks before your first trip start date (whichever comes first) in order for your trip to be fully confirmed. Riha Travel are not responsible for any fees your doctor may charge you for completing the form.
If you fail to return the completed medical form to us within 3 weeks of being sent the form or 14 weeks before your first trip start date (whichever comes first), or if you only declare a medical condition to us after your booking as been confirmed, we reserve the right to cancel your place on the trip if we have concerns about your health and safety on the programme. In this case our standard cancellation terms and conditions will apply.
It is your responsibility to take any medicines you may need with you. In the event that you cannot participate in any part of the trip because of a medical condition or you fail to disclose a medical condition to us whilst on the trip, we will not be able to refund any portion of the trip fee.
At the time of booking, or before you depart for you trip, we will ask you to provide us with the name and number of someone who we can contact in case of emergency. We reserve the right to contact this person in the event that Riha Travel or a member of the local staff are concerned about your welfare, or the welfare of others on your trip due to your actions or behaviour.
In response to the covid 19 pandemic, for the safety of our travellers, at the start of some trips you may be required to show evidence that you are fully vaccinated (14 days after your second dose) against covid-19 and/or show evidence of a negative PCR test taken within 72 hours of the start date in order to join the programme.
OUR RESPONSIBILITIES AND LIABILITIES
Our responsibility to you is to provide you with the services that you have booked with us, whether provided by RT directly, or our overseas suppliers and subcontractors. We coordinate with overseas suppliers and subcontractors to the best of our abilities to ensure that the information we give you is correct. We will not make misleading statements and we will use care and skill in making the arrangements for your trip. Once we have provided the information about your trip to you, and you have booked, we will provide you with further details, such as specifics about airport transfers, accommodations and other matters.
We check the information that we provide to you carefully, but things can change and any errors or omissions are inadvertent and we cannot be held responsible for them, other than to refund you for any services which you have not received as a direct result of our negligence. We cannot be held responsible for changes made to your trip as a result of weather, political or terrorist threats or other events beyond our control.
We will update the information on the RT online account and it is your responsibility to check this for changes once we have notified you. We are not responsible where the failure to perform the services for your trip is neither due to us or our sub-contractors or suppliers but is attributable to you or a third party unconnected to us and is unforeseeable or unavoidable, or is due to circumstances beyond our control, the consequences of which could not have been avoided even though we exercised all due care and attention. We are not responsible or liable for an event which we, our employees, agents, suppliers and subcontractor could not, even with all due care, have foreseen or forestalled.
In the event you suffer a serious emergency overseas which cannot be resolved locally, you should call our Turkish emergency hotline which will be given to you in your pre-departure information and is available 24/7.
IF YOU WANT TO COMPLAIN
If you are unhappy with the services we provide to you before you depart the UK please contact your RT trip advisor by email or telephone. In the event the trip advisor cannot solve the problem or satisfy you, please email our Customer Service Manager outlining the problem and what you expect us to do about it. We will do our best to resolve the issue fairly.
We do not accept any complaints by an individual, or individuals which purport to be on behalf of the group. We need to receive any complaints from everyone who is complaining, individually.
When dealing with complaints RT cannot accept online chats, Facebook messages, text messages etc as an appropriate means of communication. You must email our Istanbul office on This email address is being protected from spambots. You need JavaScript enabled to view it. or email your travel co-ordinator.
If you think we have failed in our services to you while you are overseas, you must first discuss the issue with the local staff who will do their best to solve the problem. If the problem is not solved, or if the local staff are part of the problem, please email our Customer Service Manager in the TR, or call the Istanbul office on +90 212 522 60 797. Our office is open 09:00 - 17:30 Monday to Friday. We will do our best to resolve your problem fairly. Please do not use our 24/7 hotline for non emergencies.
You must give us an opportunity to fix any problem when it happens, so you must contact us within 48 hours of any problem if you would like us to take any action. We do not make any compensation payments or refunds if this procedure is not followed.
If you do not speak with our local staff, or email us in the ISTANBUL office, we cannot be held responsible for any issues you complain about, because you will not have given us the opportunity to put the matter right.
Standards of accommodation, cleanliness, hygiene, health and safety and other services may be quite different from what you are accustomed to at home in the TR, and you should be prepared for this. We will do our best to prepare you for the likely standards you will encounter before you depart, but we cannot be held liable for any refunds as a result of complaints about standards which we have adequately described.
RT CODE OF CONDUCT
ACCEPTANCE OF RISK
APPLICABLE LAWS AND JURISDICTION
No matter where you live, your booking with us is accepted under Turkish law and the Courts of Turkey shall have the exclusive jurisdiction to decide on any disputes between us.
INTRODUCTION
Part of the ethos of our organization is to treat everyone fairly. For you, our customer, this means that we are committed to dealing honestly and openly with you every step of the way, from the moment you book with us, to the time you return home from your trip.
To start with we want to ensure that you fully understand the terms and conditions of your booking. We know that you are often presented with long detailed legal terms and conditions when you purchase items online and many people simply tick the box agreeing to the terms without bothering to read them, but you really do need to read and understand our terms.
We have done our best to make these booking terms easy to understand, and they are very important as they are the basis for your booking with Real Gap Experience. As part of the booking process, you must acknowledge in writing that you agree to them and the trip is sold to you subject to these terms and conditions.
RIHA TRAVEL is owned by Turkbang Tourism Textile Inş. Ve Gıd.San.Ltd.Şti. a Turkish Liability company whose registered office by TURSAB (A-Level Travel Agency) is at Zafer Mahallesi Kuzey Sokak. No:21-B YenibosnaBahçelievler ISTANBUL/TURKEY
In the following booking terms and conditions, "we", "us" and "our" refer to RIHA TRAVEL. "You" and "your" refer to the customer whose name appears on the booking and for whom the trip is being arranged; "trip" includes all the arrangements we put in place for you overseas.
Riha Travel Agency is abbreviated to RT in the terms below.
BOOKINGS AND PAYMENTS
CHANGES TO BOOKINGS
CANCELLATIONS BY YOU
CHANGES OR CANCELLATIONS BY US
If we have to cancel your booking for operational reasons, for example if the minimum number of passengers required on the trip does not materialise, we will make a full refund of monies you have paid us for the programme, or offer you a suitable alternative trip. RT cannot be held liable for any flight refunds or change fees. We will not cancel a trip for minimum numbers reasons within 28 days of departure.
If we have to make a serious change to your trip, and you do not accept the changes, we will refund your monies in full. A serious change could be a change in departure date of longer than 3 days or a change in trip destination or duration. In the event we make a serious change, which you accept, unless the change is necessary because of events beyond our control we will compensate you as follows:
a. Serious change arising less than 15 days before departure: we will pay you EURO 30
b. Serious change arising less than 50 days before departure: we will pay you EURO 15
c. Serious change arising 81 days or less before departure: we will pay you EURO 10
d. Serious change arising more than 81 days before departure: no payment
EVENTS BEYOND OUR CONTROL
OTHER INFORMATION ABOUT YOUR BOOKING
DATA PROTECTION AND PRIVACY POLICY
RGE complies with the General Data Protection Regulations which form part of the Turkey 2021 KVKK Data Protection Act.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information that you provide. We take responsibility for ensuring that proper security measures are in place to protect your information.
We must pass your information on to the relevant suppliers of your travel arrangements such as airlines, hotels, and transport companies. The information may also be provided to public authorities such as customs/immigration if required by them or as required by law.
Controls on data protection may not be as stringent outside Europe as the legal requirement in the Turkey, or your country of residence. We will only pass information to any person responsible for part of your travel arrangements. Where you provide us with personal details, you consent to this information being passed on to such organizations, or companies responsible for your travel arrangements. If we cannot pass on this information, we cannot provide your travel arrangements.
RT complies with relevant data protection requirements and has in place an effective policy for protecting your privacy. The policy is available for you to see. The main points are:
To request what information we hold about you, or to request your data be deleted at any time, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and our Data Protection Officer will deal with your request.
Our website pages use HTTPS security encryption.
The RT website uses cookies for the purpose of collecting data. Please see our Cookies page for further information.
FLIGHTS
PASSPORT AND VISAS
It is your responsibility to ensure that your passport is up to date and not about to expire. You should have at least 6 months left on the passport past the date you plan to return to the TR or your home country, as some countries require this. We will offer you advice about whether or not you need a visa to enter any country on your trip, but we are not responsible for obtaining visas for you. We will provide you with the contact name and numbers of the consulate or embassy of the country for which you are required to obtain a visa and it is your responsibility to ensure that you receive a visa in your passport prior to travel. We cannot be held liable if the advice we have given you is superceded by very recent visa changes instituted by a country's embassy. You may choose to use a visa service to obtain visas for you at your own cost. We strongly advise you to regularly check with the relevant embassy to ensure that recent changes have not occurred. It is your responsibility to ensure that any visa granted to you does not expire while you are in that country, or even before you arrive if you are booking many months before travel. No matter where you are headed to, you must ensure that you have the correct entry documentation. Some countries require a yellow fever certificate or other inoculation. Your RT trip advisor can help you with advice about this, but we cannot be held responsible for any omissions or changes that occur. We advise you to review the websites for the embassy or consulate of each country you plan to visit for the latest regulations. If you are travelling to or via the USA or Canada, there are special electronic travel requirements for all non citizens.
Due to the covid 19 pandemic, some countries have added further entry requirements for international travellers, including (but not limited to) proof of negative PCR corona virus test, proof of full covid vaccination and/or quarantine periods upon arrival. You must ensure you comply with all requirements and have all relevant documentation to show airline and immigration officials in order to gain entry. These regulations are subject to regular amendments as the pandemic changes over time and it is your responsibility to keep yourself updated with any new requirements. We recommend you continually check the relevant TMOC and embassy websites as Riha Travel cannot be held responsible if you are unable to travel to your destination due you not adhering to the latest entry requirements.
HEALTH & SAFETY
We are not medically trained and your Riha travel advisor cannot issue advice about whether a trip should be booked or not due to medical issues. You are advised to see your GP before you travel and seek their advice about inoculations and medicines you might need.
We do issue you with a checklist for what you should be prepared to pack and take with you, but these are guidelines only and we cannot be held responsible for any errors or omissions.
If you suffer from a pre-existing medical condition (including any mental health issues) that may affect your ability to participate fully in the trip as described in our brochure and on the website, you must advise us at the time of booking your trip so that we can pass this information on to the trip coordinator overseas.
We may ask for a medical form to be completed by your doctor if you have any medical conditions before we can confirm your place on the programme. As such you should not book any flights or make any other travel arrangements until you have returned your medical form to Riha Travel and your place has been approved by the local team.
Riha Travel must receive the completed medical form back which confirms that you are fit to travel on your programme within 3 weeks of the form being sent or 14 weeks before your first trip start date (whichever comes first) in order for your trip to be fully confirmed. Riha Travel are not responsible for any fees your doctor may charge you for completing the form.
If you fail to return the completed medical form to us within 3 weeks of being sent the form or 14 weeks before your first trip start date (whichever comes first), or if you only declare a medical condition to us after your booking as been confirmed, we reserve the right to cancel your place on the trip if we have concerns about your health and safety on the programme. In this case our standard cancellation terms and conditions will apply.
It is your responsibility to take any medicines you may need with you. In the event that you cannot participate in any part of the trip because of a medical condition or you fail to disclose a medical condition to us whilst on the trip, we will not be able to refund any portion of the trip fee.
At the time of booking, or before you depart for you trip, we will ask you to provide us with the name and number of someone who we can contact in case of emergency. We reserve the right to contact this person in the event that Riha Travel or a member of the local staff are concerned about your welfare, or the welfare of others on your trip due to your actions or behaviour.
In response to the covid 19 pandemic, for the safety of our travellers, at the start of some trips you may be required to show evidence that you are fully vaccinated (14 days after your second dose) against covid-19 and/or show evidence of a negative PCR test taken within 72 hours of the start date in order to join the programme.
OUR RESPONSIBILITIES AND LIABILITIES
Our responsibility to you is to provide you with the services that you have booked with us, whether provided by RT directly, or our overseas suppliers and subcontractors. We coordinate with overseas suppliers and subcontractors to the best of our abilities to ensure that the information we give you is correct. We will not make misleading statements and we will use care and skill in making the arrangements for your trip. Once we have provided the information about your trip to you, and you have booked, we will provide you with further details, such as specifics about airport transfers, accommodations and other matters.
We check the information that we provide to you carefully, but things can change and any errors or omissions are inadvertent and we cannot be held responsible for them, other than to refund you for any services which you have not received as a direct result of our negligence. We cannot be held responsible for changes made to your trip as a result of weather, political or terrorist threats or other events beyond our control.
We will update the information on the RT online account and it is your responsibility to check this for changes once we have notified you. We are not responsible where the failure to perform the services for your trip is neither due to us or our sub-contractors or suppliers but is attributable to you or a third party unconnected to us and is unforeseeable or unavoidable, or is due to circumstances beyond our control, the consequences of which could not have been avoided even though we exercised all due care and attention. We are not responsible or liable for an event which we, our employees, agents, suppliers and subcontractor could not, even with all due care, have foreseen or forestalled.
In the event you suffer a serious emergency overseas which cannot be resolved locally, you should call our Turkish emergency hotline which will be given to you in your pre-departure information and is available 24/7.
IF YOU WANT TO COMPLAIN
If you are unhappy with the services we provide to you before you depart the UK please contact your RT trip advisor by email or telephone. In the event the trip advisor cannot solve the problem or satisfy you, please email our Customer Service Manager outlining the problem and what you expect us to do about it. We will do our best to resolve the issue fairly.
We do not accept any complaints by an individual, or individuals which purport to be on behalf of the group. We need to receive any complaints from everyone who is complaining, individually.
When dealing with complaints RT cannot accept online chats, Facebook messages, text messages etc as an appropriate means of communication. You must email our Istanbul office on This email address is being protected from spambots. You need JavaScript enabled to view it. or email your travel co-ordinator.
If you think we have failed in our services to you while you are overseas, you must first discuss the issue with the local staff who will do their best to solve the problem. If the problem is not solved, or if the local staff are part of the problem, please email our Customer Service Manager in the TR, or call the Istanbul office on +90 212 522 60 797. Our office is open 09:00 - 17:30 Monday to Friday. We will do our best to resolve your problem fairly. Please do not use our 24/7 hotline for non emergencies.
You must give us an opportunity to fix any problem when it happens, so you must contact us within 48 hours of any problem if you would like us to take any action. We do not make any compensation payments or refunds if this procedure is not followed.
If you do not speak with our local staff, or email us in the ISTANBUL office, we cannot be held responsible for any issues you complain about, because you will not have given us the opportunity to put the matter right.
Standards of accommodation, cleanliness, hygiene, health and safety and other services may be quite different from what you are accustomed to at home in the TR, and you should be prepared for this. We will do our best to prepare you for the likely standards you will encounter before you depart, but we cannot be held liable for any refunds as a result of complaints about standards which we have adequately described.
RT CODE OF CONDUCT
ACCEPTANCE OF RISK
APPLICABLE LAWS AND JURISDICTION
No matter where you live, your booking with us is accepted under Turkish law and the Courts of Turkey shall have the exclusive jurisdiction to decide on any disputes between us.
RIHA TRAVEL
Adress : Zafer Mah. Kuzey Sok. No:21-B
Yenibosna-Bahçelievler
Istanbul-TURKEY
Postcode : 3194
Tel: +90 212 522 6095
Fax: +90 212 522 6097
Gsm Urgent Call : +90 533 7731421
Web: www.rihatravel.com
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Riha Travel, was established in 18-12- 2013 to introduce a new concept to the turkey travel market "Mini Tours". These efficient yet well paced excursions have since our founding departed year round to the most majestic locations. While other tour companies were offering long tours, we inaugurated “Mini Tours” for the FIT traveler. Our personally crafted voyages allow one the ability to visit the Turkey and or Middle east on one’s own while still and incorporating either a short or extended tour for a part of the vacation. Riha Travel has expanded to include extended tours. So as well as the concentrated look at the panoramas and metropolises we operate tours which are in depth yet still efficiently chartered. Our tours are from one day to eleven days in duration and offered in different temporal sequences on both coasts. Unique to the travel industry, we operate our tours by vans, mini buses, and buses depending on the amount of passengers we have. This gives our traveling customer the guaranteed assurance that the tour will operate and not be cancelled due to not meeting the minimum number of required passengers.
Our tours cater to all nationalities. We have professional Multi-lingual tour guides who are all trained by us. All of our guides are knowledgeable in history, attractions, and local customs of the places we travel to and through and will provide enriching information throughout the tour. We are members of The Travel Industry Association of Turkey in Turkey, Türsab and Company, www.tursab.org.tr ( Turkey official tourism web site), and we are licensed by the Turkish government for the operation of commercial vehicles, SAIB We offer an exciting way to experience the cities and natural wonders of Turkey.
We wish you a good trip!
Overview of The Tour